Terms & Conditions

Booking & Deposit

A non-refundable deposit of $25 is required to secure all appointments. Appointments
are not considered confirmed until the deposit has been received.
The deposit will be applied toward the final service total.

Weather Policy

As BLACK STAR DETAILING is a mobile service, weather conditions may affect
scheduling. Forecasted rain or the possibility of rain on the following day is not considered a valid reason for cancellation, and deposits remain non-refundable in such cases. If severe weather conditions are present at the time of the appointment (heavy rain, thunderstorms, unsafe conditions, etc.), the appointment may be rescheduled to the next available date or another mutually agreed time.

Vehicle Condition & Existing Damage

Clients are responsible for informing BLACK STAR DETAILING of any existing interior
or exterior vehicle damage prior to the service, including but not limited to:
 

• scratches

• cracked trim

• damaged plastics

• loose components

• paint defects

• damaged upholstery

• sensitive surfaces
   

A full photo and video inspection of the vehicle may be performed before the service begins for documentation purposes. BLACK STAR DETAILING is not responsible for pre-existing damage or issues that were not disclosed before the service. Certain heavily worn, aged, or previously damaged materials may react differently during the cleaning process.

Allergies & Chemical Use

Professional detailing chemicals and cleaning products are used during all services. Clients must notify BLACK STAR DETAILING prior to booking if they have any allergies, sensitivities, or concerns related to cleaning chemicals, fragrances, or detailing products. BLACK STAR DETAILING is not responsible for allergic reactions or sensitivities if no prior written notice was provided before the appointment.

Service Limitations

BLACK STAR DETAILING strives to achieve the best possible results during every service, including stain, odor, pet hair, and contamination removal. However, final results may vary depending on factors such as:
 

• material condition

• vehicle age

• severity of contamination

• staining duration

• previous wear or damage
   

While we make every reasonable effort to improve and restore the vehicle’s condition, complete removal cannot be guaranteed in all cases.

Personal Belongings

Clients are responsible for removing personal belongings, valuables, cash, and important items from the vehicle prior to the appointment.
BLACK STAR DETAILING is not responsible for lost, damaged, or misplaced personal items left inside the vehicle.

Excessive Condition & Biohazard Materials

Vehicles containing excessive mold, bodily fluids, vomit, insects, needles, hazardous materials, or unsafe conditions may be refused service at the discretion of BLACK STAR DETAILING. Additional charges may apply for excessively dirty vehicles requiring extended cleaning time or specialized treatment.

Water & Power Access
Clients may be required to provide access to water and/or electricity depending on the service location and appointment type. If access is unavailable, please notify BLACK STAR DETAILING prior to the appointment.

Pricing

All listed prices are starting prices and may vary depending on vehicle size, condition, contamination level, and time required to complete the service.

Any additional charges will be discussed with the client before proceeding with additional work.